Shipping & Delivery

 

Shipping costs

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Shipping costs are calculated at checkout based on your delivery address and order value. You’ll see all available delivery options and prices before you pay.

Free UK shipping on orders over £150.

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If you return an item that was part of a free shipping offer and request a refund (rather than an exchange), the original delivery cost will be deducted from your refund.

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Dispatch

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We aim to dispatch all orders within 3 working days (excluding weekends and bank holidays), as long as your items are in stock and there are no other issues. Orders placed over the weekend are counted as received on the following Monday, so the 3 working days start from then. You’ll receive an email with your tracking information once your order has been dispatched. During exceptionally busy periods, dispatch may be delayed by a further 2-3 working days. We’ll always try to let you know if this happens.

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UK Delivery (including Guernsey and Isle of Man)

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UK orders are usually sent by Royal Mail Tracked 24 (with a signature option at checkout), but may occasionally go by courier. Delivery usually takes 1-3 working days after dispatch. These are estimates, not guarantees, and can be extended by up to 2-3 additional days depending on the time of year and location.

Orders to mainland UK addresses are not subject to customs charges. [Guernsey: Orders to Guernsey may be subject to customs fees or import taxes, which must be paid by the recipient.]

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International Delivery

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We ship worldwide, including the United States, the Middle East and non-EU European countries such as Norway, Switzerland and Iceland. Delivery typically takes 7-21 working days after dispatch, but can take longer depending on the time of year and customs processing. Dispatch times are as set out above.

International orders are sent tracked by Royal Mail or by courier (DPD, UPS or FedEx).

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EU shipping is paused

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Increased customs checks and new EU shipping regulations are causing significant delays and added costs that we can’t absorb as a small business. We’re sorry for the inconvenience and hope to resume EU shipping in the future. If this changes, we’ll update this page and let our subscribers know.

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Failed deliveries and returned parcels (UK and international)

 

Please make sure someone will be in to receive your order, as we can’t be responsible for parcels returned due to failed delivery. If an order is returned to us unopened, it will be refunded to the original payment method, minus shipping costs.

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Customs duties and import taxes

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United States: 

• We collect an estimate of US duties and import taxes at checkout, so there should be nothing extra to pay when your parcel arrives. In some cases, customs or the carrier may still charge an additional amount on delivery, which must be paid by the recipient.

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All other countries: 

Duties and import taxes are not included in your order total. You may be charged customs fees or import taxes by customs or the courier when your parcel arrives, or when you collect it from the post office. These must be paid by the recipient and we have no control over them. Please check your local customs authority for the latest guidance.​​

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Local Pickup
Local pickup is available at checkout from Portobello Road, London W11 1LL. We’ll email you when your order is ready to collect.

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Missing Orders

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• If your order hasn’t arrived within the expected delivery time, please check the following before contacting us:

• Check your tracking. Your tracking link will show the latest status and whether a delivery attempt has been made.

• Check with neighbours. Parcels are sometimes left with a neighbour without a notification.

• Check your local post office or collection point. Parcels may be held there or returned there without notice.

• Check your delivery address. We can’t be responsible for orders placed with an incorrect address.

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If you’ve checked all of the above and your order still hasn’t arrived, please email us at hello@saharaboston.com with your order number and we’ll do our best to help.

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Returns & Exchanges
We accept returns and exchanges for items in resalable condition with tags attached. See our returns page for details.